Paper Culture LLC Privacy Policy

Effective Date: May 25, 2018

At Paper Culture, we are blessed to be invited to offer products and services centered around celebrating sustainable design through amazing life events. None of that would be possible without a true commitment to Privacy. The following is our Privacy Policy. Our Privacy Policy covers how we collect and treat the information we receive. It defines your privacy rights and how the law protects you. It is important that you read this Privacy Policy and contact us if you have any questions at the contact information below.

Information Sharing and Disclosure

Paper Culture defines Personal Information as any information about our users from which that person can be identified. It does not include data where the identity has been removed.

Paper Culture will not rent, sell, or share Personal Information about you or information that you have provided to us with other people or non-affiliated companies except to provide Paper Culture products or services that you have requested, when we otherwise have your permission, or under the following circumstances:

We provide the information to our trusted partners who work on behalf of or with Paper Culture under confidentiality agreements. Examples of trusted partners may include third parties that provision our products and services, process email delivery, provide business and technical analytics for our internal use, advertising and marketing partners, process payments, provide customer service, monitor our servers and user experience, etc. These third parties may also use your Personal Information to help Paper Culture communicate with you about offers from Paper Culture and our marketing partners. These third parties do not have any independent right to share this information.

We respond to subpoenas, court orders, or legal process, or to establish or exercise our legal rights or defend against legal claims.

We believe it is necessary to share information in order to investigate, prevent, or take action regarding illegal activities, suspected fraud, situations involving potential threats to the physical safety of any person, violations of Paper Cultures Terms of Use, or as otherwise required by law.

If Paper Culture becomes involved in a merger, acquisition, or any form of sale of some or all of its assets, we will provide notice that Personal Information has been transferred.
We may share aggregated, non-Personal Information with third parties. Such information does not identify you individually.

Collection and Use of Information

In order for us to best provide our services to you (and to help make it feasible for us to do so), it is essential that we are able to collect and use the information as described in this Policy. This means that the data collection is largely necessary for fulfilling the relationship we have with you, and where that is not the case, we collect the information for the reasons described below. Here's a list of intent of data use. 

Information you provide:

There are many ways that Paper Culture requests personal information including when you:

  • Register for an account
  • Sign up for a newsletter
  • Enter a promotion or contest
  • Sign up for a service or product
  • Personalize a product or service
  • Contact customer service
  • Engage on Social Media
  • Sign up or request information at a live event
  • Dedicate the tree that we plant with every order
  • Leave a review
  • Provide financial information

When you register with Paper Culture or when you request certain services on our site, we ask you for Personal Information that will change over time, but could include information such as your name, address, addresses for your address book, email address, birth date, marriage date, marriage location, phone number, and billing information. We may also merge or co-mingle anonymous or non-personally identifiable data about you, your offline and online behavior, and/or your computer, mobile or other device (including its geographic location), with your Registration Information and/or other Personally Identifiable data.

We use your Personal Information for the following purposes: to fulfill the products and services you request including the initial product customization, to better serve you relevant advertising and content you see, to contact you for service or marketing related purposes, and to troubleshoot and improve our services. We regularly update a list of ad networks and other third parties we use in connection with serving you advertising and providing technical infrastructure.

We do not use the addresses or information of the people you add to your address book for any reason other than to send them the product or services you request.

Generally, we do not rely on consent as a legal basis for processing your personal data other than where the law requires it, for example in relation to sending certain direct marketing communications. Where our legal basis is consent, you have the right to withdraw consent at any time.

Once you register with Paper Culture and provide your email or register to use our services, you are not anonymous to us. Also, we may combine this Personal Information with certain information, as further described below.

We do not collect any Special Categories of Personal Data about you (this includes details about your race or ethnicity, philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health and genetic and biometric data). Nor do we collect any information about criminal convictions and offenses. If you use any of these types of personal data on products you design or create, we will not be able to tell. We will treat all the personal data included in designs or products as ordinary personal data

Tracking: Like most websites, we use cookies to collect anonymous visitor information when you visit our websites. Cookies are small files containing a unique identifier that we transfer to your computer through your web browser. We use this information to store contents of your online behavior, track user trends, recognize you when you visit us again, and provide you with a better web experience. If you set your browser to reject cookies, many aspects of our website and services may not work. There is no Personal Information stored in the cookie itself, but once you register or sign-in, we will link this information to your Personal Information on our servers.

Social Media: If you connect to the Platform using Facebook, Instagram, Snap, Twitter, Pinterest, Google+, or another social networking site (each a "Social Networking Site"), we will receive information that you authorize the Social Networking Site to share with us, which may include public profile information including but not limited to marital status, birthday, city, employment information, education information, interests, browsing activities, and email address. When we receive this information, it becomes Paper Culture account information for purposes of your use of Paper Culture. This information also constitutes Personal Information and is therefore subject to this Policy. Any information that we collect from your Social Networking Site account may depend on the privacy settings you have set with the Social Networking Site, so please consult the Social Networking Site's privacy and data practices. You have the ability to disconnect your Social Networking Site account from your Paper Culture account by adapting the privacy settings in your Social Networking Site account. If you come to Paper Culture through a Social Networking Site, from other websites or with devices that enable third parties to collect information from or about you, such third parties receive information about you subject to their privacy policies.

Google Specific: We use Google Analytics on our sites for anonymous reporting of site usage and for advertising on the site. If you would like to opt-out of Google Analytics monitoring your behavior on our sites please use this link .

Log Information: Like most websites, our servers automatically log information that your device and browser sends whenever you visit a website through a browser or an application. These server logs may include information such as your web request, IP address, browser type, browser language, date and time of your request, and one or more cookies that may uniquely identify your browser. We also log HTTP request information, including headers. We use this information to analyze trends, study usability of our websites, track usage patterns, gather broad demographic information for aggregate use, and they are essential to provide a better website experience. Once you register or sign-in, we will link this log information to your Personal Information on our servers.

In addition, we reserve the right to use the information we collect about your computer, mobile or other device (including its geographic location), which may at times be able to identify you, for any lawful business purpose, including without limitation to help diagnose problems with our servers, to gather broad demographic information, analyze trends, track users’ movements around Paper Culture, and to otherwise administer the service. Geographic location information about you and/or your computer, mobile or other device may specifically be used to show you content and sponsored messaging based on geographic location.

Web Beacons: Like most websites, we use web beacons and other similar technologies, to track your use inside and outside of our websites. We may also include web beacons in promotional or other e-mail messages or newsletters to determine whether messages have been opened and acted upon. We use this information to customize our services for you, to deliver targeted advertisements, and to measure the overall effectiveness of our online advertising, content, programming, or other activities.

Local Device Storage: Paper Culture will at times place and/or store code or other types of information and/or devices (e.g., “cookies”) on your computer, mobile or other device (“Local Device Storage”). We may use Local Device Storage for any lawful business purpose, including without limitation to determine which of our messages have been opened by recipients so we can gauge the effectiveness of marketing campaigns, to control the display of ads, to track usage patterns, the movements of individual users, and your geographic location, to help diagnose problems with our servers, to gather broad demographic information, to analyze trends, to conduct research, to deliver editorial content, to record registration and personalization information, and to otherwise administer Paper Culture. For example, if you register on any part of Paper Culture and are given the option to save your user name and password, we may provide this convenience to you via Local Device Storage. Local Device Storage may also collect and store your personally identifiable information, which may be shared with our parent, subsidiaries, and affiliates and other companies.

Information collected by third parties: We may allow third parties to display advertisements on our websites. These companies may use tracking technologies, such as cookies, to collect information about users who view or interact with their advertisements. This information allows them to deliver targeted advertisements and gauge their effectiveness. Our website does not provide any Personal Information to these third parties. While we cannot stop third parties from advertising to you, you can opt out of receiving ads from members of the Network Advertising Initiative that are tailored to your web preferences and usage patterns, by visiting the Network Advertising Initiative opt out page.

We may also work with a third party to monitor certain pages of our website for the purpose of reporting website traffic and other advertising statistics. Where authorized by us, this third party may use cookies and/or other monitoring technologies to compile statistics about our website visitors.

We maintain a list of third parties who collect information on our site to provide services that Paper Culture has requested.

Tell a Friend Programs: If you choose to use our tell-a-friend or similar service, we will ask you for information needed to send the message, such as your friend's name and email address. We will automatically send your friend a one-time email inviting him or her to visit the site. We store this information to send this one-time invitation, to register a friend connection if your invitation is accepted, and to track the success of our referral program. Your friend may contact us at [email protected] to request that we remove this information from our servers.

Caution on Third Party Sites: Our Privacy Policy only applies to the Paper Culture websites and services and we are not responsible for the privacy practices or the content of other websites that link from our websites, including those of our marketing partners and advertisers. You should check the privacy policies of those sites before providing your Personal Information to them.

Your Public Feedback

We may provide areas on our websites where you can post information about yourself and post Feedback and Reviews of products and designers. Such Feedback and Reviews are governed by our Terms of Service. In addition, such postings may appear on other websites or when searches are executed on the subject of your posting. Also, whenever you voluntarily disclose Personal Information on publicly-viewable web pages, that information will be publicly available and can be collected and used by others. We cannot control who reads your posting or what other users may do with the information you voluntarily post, so it is very important that you do not put personally identifiable or other private information in your posts. Once you have posted information, you will not be able to edit or delete such information.

Children's Information

Paper Culture does not target its website to children, and we will not knowingly collect personally identifiable information from children without obtaining prior verifiable parental consent. If we become aware that a registered user is under the age of 13 and has registered without prior verifiable parental consent, we will remove their personally identifiable information from our files.

U.S.-Based Service

Our center of operation is in the United States. Your transactions are processed in US Dollars on servers in the United States. As such, all data is held in accordance with United States laws and procedures which differ from those in other regions of the world, such as the European Union. By using this service, you acknowledge that you understand and agree to these data policies.

Transfer of Information

Your information may be transferred to, and maintained on, servers and databases located outside of your state, province, country or other governmental jurisdiction where the privacy laws may not be as protective as your jurisdiction. Please be advised that we may transfer your information to and from any state, province, country or other governmental jurisdiction, and process it in the United States or elsewhere. Your consent to this Privacy Policy followed by your submission of such information represents your agreement to any such transfer.

Confidentiality and Security

We use a secure server (SSL) to encrypt all of your credit card and payment information and we have other physical, electronic, and procedural safeguards to protect the security and confidentiality of the Personal Information. We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal data on our instructions and they are subject to a duty of confidentiality. We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.

Data Retention

We will only keep your personal data for as long as necessary to fulfill the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements. 

To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.

By law we have to keep basic information about our customers (including Contact, Identity, Financial and Transaction Data) for six years after they stop being customers for tax purposes.

We also make a promise to you that you can come back at any time in the future and re-print products you have ordered from us in the past. So, unless you actively delete this information, we keep it, so we can keep our promise to you.

In some circumstances we may anonymise your personal data (so that it can no longer be associated with you) for research or statistical purposes in which case we may use this information indefinitely without further notice to you.


Your Legal Rights

At the time of this Privacy Policy update, we do not service customers with European Union billing and/or shipping addresses. However, we believe the General Data Protection Regulations strive to provide the same protections that we would wish for our own customers and thus we aim to provide similar rights including:

The right to be informed about how we use your personal data and thus: this Privacy Policy;

The right to erasure – that’s also known as the ‘right to be forgotten’ where in certain circumstances you can ask us to delete the personal data we have about you. There are legal reasons why we cannot delete certain information like transaction information due to the need to keep accurate tax records;

The right of access – that’s a right to make what’s known as a ‘data subject access request’ for copy of the personal data we hold about you. Due to the processing intensive nature of such a request we do request up to 40 days to provide this data. We aspire to provide it more quickly than that;

The right to data portability – that’s a right for you to ask us for a copy of your personal data in a downloadable format;

The right to rectification – that’s a right to make us correct personal data about you that may be incomplete or inaccurate;

The right to object – that’s a right for you to object to us processing your personal data (for example, if you object to us processing your data for direct marketing); and

Rights in relation to automated decision making and profiling – that’s a right you have for us to be transparent about any profiling we do, or any automated decision making.

If you wish to exercise any of the rights set out above, please contact us.

You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive. Alternatively, we may refuse to comply with your request in these circumstances.

We may need to request specific information from you including but not limited to a government issued photo identification and confirmation of access to your account. This information is necessary to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.

We have appointed a data privacy manager who is responsible for overseeing questions in relation to this Privacy Policy. If you have any questions about this Privacy Policy, including any requests to exercise your legal rights, please contact us at the information below.


Access to Your Account Information and Preferences

You have the right and ability to edit your Paper Culture member account information, including your marketing preferences, at any time. To do so email us at [email protected] with your email address and contact information. Alternatively, you can write to ATTN: Privacy; Paper Culture LLC; 475 El Camino Real Suite 202; Millbrae, CA 94030.

We reserve the right to send you certain communications relating to the Paper Culture service, such as service announcements and administrative messages, that are considered part of your Paper Culture account membership, and all account holders will continue to receive those messages.

Changes to this Privacy Policy

Our Privacy Policy may change from time to time. When we post changes to this Privacy Policy, we will revise the "effective date" at the top of this Privacy Policy. We expect most such changes will be minor, but for significant changes, we will provide a more prominent notice, such as by email (if we have it) or by posting a notice of a Privacy Policy change on our website. We recommend that you check our website from time to time to inform yourself of any changes in this Privacy Policy or any of our other policies.

Questions

We understand that our business is founded on trust. If you have any questions about any of the information in this Privacy Policy, we want to hear from you. If you have questions, suggestions or concerns about this Privacy Policy, you can contact us at [email protected] It is our practice and desire to promptly address your concerns.