The following section has been updated for clarification as of 11/21/2015.
We take pride in the quality of our products and services and are committed to delivering a great experience. Your satisfaction is our #1 concern. If you are not happy with your order, we provide a 100% Customer Satisfaction Guarantee. We will refund your money.
Refunds will not be granted under the following circumstances:
- If you approve a proof that has missing information, typos, capitalization mistakes or the wrong information, we will not provide a refund. Therefore, it's very important to review your proof carefully prior to approval.
- If the inherent problem is the photo you are using, we do our best to both advise you and do minor photo editing; however, ultimately, the responsibility to provide a great photo rests with you. If you use a photo that we recommend against you using, and you use it anyways, we will not provide a refund.
If your order does not fall into either of the exceptions above, email us at cont[email protected] within 14 days from the date of shipping or 7 days from the day you received your shipment (whichever is later). Make sure to include an explanation for your dissatisfaction, so that we can improve our offering, and your order number, which can be found either in your My Account page or in your confirmation email.
Our number one goal is to make the product exactly what you imagined when you originally ordered it. We will happily reprint your order at no cost to you if you are unsatisfied. We will ship it at no charge via the original shipping method you selected. At any point, we can also offer a refund upon return of your order. For returns, you will be responsible for the cost of shipping your order back and no credit or refund will be provided. You can send back your order with all of the original packing and materials via any method you choose though we recommend a trackable method to ensure your package gets delivered. We will then refund your entire original order of the product you are returning once we receive the package. You will also receive a refund for the pro-rated original shipping, handling and tax costs. For example, if you are returning 80% of your order, we will provide an 80% refund on the original shipping, handling & tax as well. If you are returning your entire order, you will receive a full refund including the original shipping, handling and tax costs.
If you request a refund and receive it, you agree that your acceptance of the refund constitutes your sole and exclusive remedy with respect to the order refunded. You also agree that you will have no right to use the products or services for which you received a refund.